Why service science, service architectures and service design competences...
There is a long history of academic and industrial interest in the service sector and service modeling and design. The key to service science is interdisciplinary thinking, which is focused not merely...
View ArticleA grand challenge of risk intelligence: Developing better service and safety...
Today there are many security risks associated with our organizational decision environments. Typically we can talk about production (or supply side risks) and marketing risks (demand-side risks). In...
View ArticleSocial media marketing: A big challenge for service design professionals
Today consumers are actively connecting with each other and talking everything from food and motorcycles to wines and fashion. Many consumers are directly sharing their own experiences and thoughts on...
View ArticleExpertise needs of the design field in the future #1
Digital evolution designer Mika Ilari Koskinen stated in his interview that the new experts of the design field (and service design) are coming from all educational backgrounds in the future, not just...
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